Many companies spend millions to attract new customers and get them to buy more. But when it comes to customer service, they often focus on cutting costs instead of delivering a great experience. That’s a bit like pouring water into a leaky bucket - those expensive, hard-won customers end up sneaking out the back door because of poor customer service. If this sounds familiar, it might be time to rethink your budget and allocate more to give your customer service team the right tools and resources. After all, if you’re not actively working to keep customers happy, they’ll find someone else who will. Below, I share six telltale signs that your customer service needs a boost, along with what I’ve learned can help fix them. 1. Slow response times 🐌 Customers want fast answers - especially if they’ve already purchased something and it’s not working. The solution? A combination of self-service options, AI, and well-trained, empowered support agents. Self-service and AI : A strong knowledge ...